All of our packages are shipped to via USPS in the United States and via ASENDIA for International shipments, International shipments can be tracked at https://tracking.asendia.com/ with the tracking number we will send you via email. Packages in the United States can be tracked at https://www.usps.com/
Please allow 24 to 48 hrs to see tracking information on the carrier's website!
Depending on the day and time of your order you place, your order will ship as specified below.
- If you have place an order between Monday 5pm (EST) to Thursday before 5pm (EST) it will shipped before end of Next Business day.
- If you have place an order between Thursday 5 pm (EST) to Sunday 4 pm (EST) it will ship by end of Monday.
- If you have placed an order between Sunday 11 am (EST) to Monday 5pm(EST) will be ship by end of Tuesday.
IF YOU DID NOT RECEIVE YOUR PACKAGE
If tracking detail shows that package is delivered and you did not received it please contact us and we will open an investigation with the appropriate carrier. Please email us with your order number and in detail of your case.
DAMAGED OR MISSING ITEM IN PACKAGE
If tracking detail shows that your package was damaged and it will return to sender, please contact us ASAP by email with your order number and tracking detail so we can send you another package ASAP
If you receive damaged or missing items, please take a photo of box with all item inside and also photos of all damaged items. We will file a claim with shipping company in behalf of you. We will refund you for the damaged item. Sometime if we short shipped items, you will see on the packaging list the actual shipped quantity. We will refund you for short shipped items right away.
IF TRACKING DETAIL DOES NOT SHOW ANY MOVEMENT.
Asendia & USPS Tracking number only shows progress after 24 to 48 hours. Depending on the carrier's workload, it can take up to 5 days for standard mail to show any progress. If you think that your item is lost in transit please let us know ASAP. We will send you another package for any lost package in transit.
Please track your package and if you don’t see any progress in delivery in 5 business days contact us ASAP.
IF ADDRESS IS ONLY PO BOX
If you have only a PO BOX address, then please choose USPS delivery Method Only.
DIFFERENT ADDRESS REQUESTS
For your protection, we will only ship to the address that we receive from you with the order. We will not take any address change requests via phone or email. If you made a mistake in your address, you will need to cancel your order and replace with a new order with the address you want.
RETURN PACKAGE BY SHIPPING COMPANY
If you have entered the wrong address or did not put apartment/suite number and the package gets returned to us, then we will refund the order. We do not reship any return order due to wrong address or orders refused by the customer. If you still need the order than you need to place a NEW order again with right information.